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(Service Level Agreement)

  • 1 service level agreement

    1. соглашение об уровне услуг
    2. соглашение об уровне сервиса
    3. положеие о характеристиках тарификации и биллинга

     

    положеие о характеристиках тарификации и биллинга
    Положение об обслуживании для оценки степени выполнения услуг оператором.
    [Л.Г.Суменко. Англо-русский словарь по информационным технологиям. М.: ГП ЦНИИС, 2003.]

    Тематики

    EN

    2.13 соглашение об уровне услуг (service level agreement): Письменное соглашение между провайдером услуг и заказчиком, в котором указаны услуги и согласованные уровни этих услуг.

    Источник: ГОСТ Р ИСО/МЭК 20000-1-2010: Информационная технология. Менеджмент услуг. Часть 1. Спецификация оригинал документа

    3.1.27 соглашение об уровне сервиса (service level agreement): Письменное соглашение - между провайдером услуг и организацией, документирующее услуги и согласованные уровни обслуживания.

    Примечание - В случае привлеченных провайдеров услуг соглашение об уровне сервиса является письменным соглашением, имеющим обязательную договорную силу.


    Источник: ГОСТ Р 53131-2008: Защита информации. Рекомендации по услугам восстановления после чрезвычайных ситуаций функций и механизмов безопасности информационных и телекоммуникационных технологий. Общие положения оригинал документа

    Англо-русский словарь нормативно-технической терминологии > service level agreement

  • 2 service level agreement

    эк., юр. соглашение о предоставляемых услугах (контракт между независимыми лицами или подразделениями организации, содержащий точное описание предоставляемых услуг; часто используется провайдерами услуг связи)

    Англо-русский экономический словарь > service level agreement

  • 3 Service Level Agreement

    1) Общая лексика: Соглашение о качестве предоставляемых услуг (уровне сервиса, уровне обслуживания) (соглашение, которое подписывается в виде договора между оператором сети и ее пользователем. Предполагается, что если ран)
    3) Сокращение: SLA

    Универсальный англо-русский словарь > Service Level Agreement

  • 4 service level agreement

    1) Общая лексика: Соглашение о качестве предоставляемых услуг (уровне сервиса, уровне обслуживания) (соглашение, которое подписывается в виде договора между оператором сети и ее пользователем. Предполагается, что если ран)
    3) Сокращение: SLA

    Универсальный англо-русский словарь > service level agreement

  • 5 service level agreement

    сокр. SLA
    соглашение об уровне обслуживания; Соглашение об уровнях служб (SWIFT)
    договор между предоставляющей услуги организацией и ее клиентом, в котором определяются условия предоставления услуг и их качество, а также способы оценки (измерения) качества услуг, ответственность поставщика, и т.п.

    Англо-русский словарь терминов по депозитарному хранению и клирингу > service level agreement

  • 6 Service Level Agreement

    сущ.

    Универсальный немецко-русский словарь > Service Level Agreement

  • 7 service level agreement

    соглашение об уровне сервиса (договор, по которому поставщик услуг гарантирует соответствующий уровень работоспособности системы, сохранность данных и систематическое резервное копирование)

    English-Russian dictionary of computer science and programming > service level agreement

  • 8 service level agreement

    соглашений об уровне обслуживания

    English-Russian IT glossary > service level agreement

  • 9 SLA (Service Level Agreement)

    Программирование: соглашение о качестве предоставляемых услуг (см. Service Level Agreement)

    Универсальный англо-русский словарь > SLA (Service Level Agreement)

  • 10 service level target

    1. целевой показатель уровня услуги

     

    целевой показатель уровня услуги
    (ITIL Continual Service Improvement)
    (ITIL Service Design)
    Обязательства, зафиксированные в соглашении об уровне услуг. Целевые показатели уровня услуги основываются на требованиях к уровню услуг и нужны для обеспечения того, чтобы ИТ-услуга соответствовала бизнес-целям. Целевые показатели уровня услуги должны соответствовать критерию SMART, и обычно основаны на ключевых показателях эффективности.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    service level target
    (ITIL Continual Service Improvement)
    (ITIL Service Design)
    A commitment that is documented in a service level agreement. Service level targets are based on service level requirements, and are needed to ensure that the IT service is able to meet business objectives. They should be SMART, and are usually based on key performance indicators.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

    Англо-русский словарь нормативно-технической терминологии > service level target

  • 11 service contract

    1. сервисный контракт (термин APC)
    2. контракт на техническое обслуживание
    3. договор об оказании услуг (в информационных технологиях)
    4. абонемент на обслуживание

     

    абонемент на обслуживание
    —
    [Л.Г.Суменко. Англо-русский словарь по информационным технологиям. М.: ГП ЦНИИС, 2003.]

    Тематики

    EN

     

    договор об оказании услуг (в информационных технологиях)
    (ITIL Service Strategy)
    Договор о предоставлении одной или нескольких ИТ-услуг. Термин «договор об оказании услуг» также используется для обозначения любого соглашения о предоставлении ИТ-услуг, независимо от того, имеет ли оно юридическую силу или нет (например, соглашение об уровне услуг).
    См. тж. портфель договоров.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    service contract
    (ITIL Service Strategy)
    A contract to deliver one or more IT services. The term is also used to mean any agreement to deliver IT services, whether this is a legal contract or a service level agreement.
    See also customer agreement portfolio.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

    Англо-русский словарь нормативно-технической терминологии > service contract

  • 12 service

    1) сервис (серверный процесс, выполняющий некоторую системную функцию и имеющий, как правило API, к которому могут обращаться другие процессы)
    2) служба, услуги
    3) обслуживание || производить осмотр и текущий ремонт
    5) служебный; абонентский
    •
    - after sale services
    - computer service
    - computing service
    - confirmed service
    - connection-based service
    - debugging service
    - debug service
    - dedicated service
    - end-to-end service
    - exchange service
    - information service
    - leased circuit data transmission service
    - mail service
    - mailbox service
    - outside service
    - private-line service
    - receive-only service
    - remote service
    - runtime service
    - self-help service
    - send-only service
    - service level agreement
    - setup service
    - technical support service
    - teletyperwriter-exchange service
    - time-sharing service
    - value-added service

    English-Russian dictionary of computer science and programming > service

  • 13 service hours

    1. время предоставления услуги (в информационных технологиях)
    2. время предоставления услуги

     

    время предоставления услуги
    (ITIL Service Design)
    (ITIL Continual Service Improvement)
    Согласованный период времени, когда отдельная ИТ-услуга должна быть Доступна. Например, «Понедельник-Пятница, с 08:00 до 17:00 за исключением официальных праздничных дней». Время предоставления услуги должно быть определено в соглашении об уровне услуг.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    service hours
    (ITIL Service Design)
    An agreed time period when a particular IT service should be available. For example, «Monday-Friday 08:00 to 17:00 except public holidays». Service hours should be defined in a service level agreement.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

     

    время предоставления услуги (в информационных технологиях)
    Согласованный период времени, когда отдельная ИТ-услуга должна быть доступна. Время предоставления услуги должно быть определено в Соглашении об уровне услуг.
    [ http://www.dtln.ru/slovar-terminov]

    Тематики

    EN

    Англо-русский словарь нормативно-технической терминологии > service hours

  • 14 IT service

    1. ИТ-услуга

     

    ИТ-услуга
    Услуга, предоставляемая поставщиком ИТ-услуг. ИТ-услуга включает в себя информационные технологии, процессы и людей. ИТ-услуга, ориентированная на заказчика, непосредственно поддерживает бизнес процессы одного или более заказчиков, её целевые показатели должны быть определены в соглашении об уровне услуг. Другие ИТ-услуги, называемые поддерживающими, не используются бизнесом непосредственно, но необходимы поставщику услуг для предоставления услуг, ориентированных на заказчика. См. тж. базовая услуга; вспомогательная услуга; дополняющая услуга; пакет услуг.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    IT service
    A service provided by an IT service provider. An IT service is made up of a combination of information technology, people and processes. A customer- facing IT service directly supports the business processes of one or more customers and its service level targets should be defined in a service level agreement. Other IT services, called supporting services, are not directly used by the business but are required by the service provider to deliver customer-facing services. See also core service; enabling service; enhancing service; service; service package.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

    Англо-русский словарь нормативно-технической терминологии > IT service

  • 15 SLA

    (Service Level Agreement) соглашение об уровне обслуживания (услуг, сервиса)
    соглашение между поставщиком услуг доступа (оператором связи) и пользователем о количественных и качественных характеристиках предоставляемых услуг, таких как доступность магистрали, поддержка пользователей, время устранения неисправности и т. д.
    см. тж. ATM

    Англо-русский толковый словарь терминов и сокращений по ВТ, Интернету и программированию. > SLA

  • 16 SLA

    1) Компьютерная техника: Sample Log Analysis
    2) Американизм: Supported Living Arrangement
    4) Техника: Selfoc lens array
    5) Химия: стандартная лабораторная атмосфера (23 С, 50 % отн. влажности)
    10) Оптика: switching linear amplifier
    11) Сокращение: South Lebanese Army, Special Libraries Association, State Licensing Agency (for permits), Stereolithography Apparatus, Synchronous Line Adapter, Slavic (Other), soluble liver antigens
    12) Университет: Student Leadership Association
    13) Вычислительная техника: Service Level Agreement, storage/logic array
    14) Иммунология: swine lymphocyte alloantigens
    15) Транспорт: Sealed Lead Acid
    16) Пищевая промышленность: Special London Ale
    17) Фирменный знак: Surplus Line Association
    19) Инвестиции: subsidiary loan agreement
    20) Полимеры: standard laboratory atmosphere
    21) Программирование: Shift Left Arithmetic, (Service Level Agreement) соглашение о качестве предоставляемых услуг (см. Service Level Agreement)
    22) Общественная организация: Society For Location Analysis
    23) NYSE. American Select Portfolio, Inc.
    24) Аэропорты: Salta, SA, Argentina
    25) Программное обеспечение: Software License Agreement
    26) Зубная имплантология: Sand-blasted Large-grit, Acid-etched, Sand-blasted Large-grit and Acid-etched, SLA-поверхность, подвергнутая грубозернистой пескоструйной обработке и протравленная кислотой остеокондуктивная поверхность, остеокондуктивная поверхность, подвергнутая грубозернистой пескоструйной обработке и протравленная кислотой

    Универсальный англо-русский словарь > SLA

  • 17 near cash

    !
    гос. фин. The resource budget contains a separate control total for “near cash” expenditure, that is expenditure such as pay and current grants which impacts directly on the measure of the golden rule.
    This paper provides background information on the framework for the planning and control of public expenditure in the UK which has been operated since the 1998 Comprehensive Spending Review (CSR). It sets out the different classifications of spending for budgeting purposes and why these distinctions have been adopted. It discusses how the public expenditure framework is designed to ensure both sound public finances and an outcome-focused approach to public expenditure.
    The UK's public spending framework is based on several key principles:
    "
    consistency with a long-term, prudent and transparent regime for managing the public finances as a whole;
    " "
    the judgement of success by policy outcomes rather than resource inputs;
    " "
    strong incentives for departments and their partners in service delivery to plan over several years and plan together where appropriate so as to deliver better public services with greater cost effectiveness; and
    "
    the proper costing and management of capital assets to provide the right incentives for public investment.
    The Government sets policy to meet two firm fiscal rules:
    "
    the Golden Rule states that over the economic cycle, the Government will borrow only to invest and not to fund current spending; and
    "
    the Sustainable Investment Rule states that net public debt as a proportion of GDP will be held over the economic cycle at a stable and prudent level. Other things being equal, net debt will be maintained below 40 per cent of GDP over the economic cycle.
    Achievement of the fiscal rules is assessed by reference to the national accounts, which are produced by the Office for National Statistics, acting as an independent agency. The Government sets its spending envelope to comply with these fiscal rules.
    Departmental Expenditure Limits ( DEL) and Annually Managed Expenditure (AME)
    "
    Departmental Expenditure Limit ( DEL) spending, which is planned and controlled on a three year basis in Spending Reviews; and
    "
    Annually Managed Expenditure ( AME), which is expenditure which cannot reasonably be subject to firm, multi-year limits in the same way as DEL. AME includes social security benefits, local authority self-financed expenditure, debt interest, and payments to EU institutions.
    More information about DEL and AME is set out below.
    In Spending Reviews, firm DEL plans are set for departments for three years. To ensure consistency with the Government's fiscal rules departments are set separate resource (current) and capital budgets. The resource budget contains a separate control total for “near cash” expenditure, that is expenditure such as pay and current grants which impacts directly on the measure of the golden rule.
    To encourage departments to plan over the medium term departments may carry forward unspent DEL provision from one year into the next and, subject to the normal tests for tautness and realism of plans, may be drawn down in future years. This end-year flexibility also removes any incentive for departments to use up their provision as the year end approaches with less regard to value for money. For the full benefits of this flexibility and of three year plans to feed through into improved public service delivery, end-year flexibility and three year budgets should be cascaded from departments to executive agencies and other budget holders.
    Three year budgets and end-year flexibility give those managing public services the stability to plan their operations on a sensible time scale. Further, the system means that departments cannot seek to bid up funds each year (before 1997, three year plans were set and reviewed in annual Public Expenditure Surveys). So the credibility of medium-term plans has been enhanced at both central and departmental level.
    Departments have certainty over the budgetary allocation over the medium term and these multi-year DEL plans are strictly enforced. Departments are expected to prioritise competing pressures and fund these within their overall annual limits, as set in Spending Reviews. So the DEL system provides a strong incentive to control costs and maximise value for money.
    There is a small centrally held DEL Reserve. Support from the Reserve is available only for genuinely unforeseeable contingencies which departments cannot be expected to manage within their DEL.
    AME typically consists of programmes which are large, volatile and demand-led, and which therefore cannot reasonably be subject to firm multi-year limits. The biggest single element is social security spending. Other items include tax credits, Local Authority Self Financed Expenditure, Scottish Executive spending financed by non-domestic rates, and spending financed from the proceeds of the National Lottery.
    AME is reviewed twice a year as part of the Budget and Pre-Budget Report process reflecting the close integration of the tax and benefit system, which was enhanced by the introduction of tax credits.
    AME is not subject to the same three year expenditure limits as DEL, but is still part of the overall envelope for public expenditure. Affordability is taken into account when policy decisions affecting AME are made. The Government has committed itself not to take policy measures which are likely to have the effect of increasing social security or other elements of AME without taking steps to ensure that the effects of those decisions can be accommodated prudently within the Government's fiscal rules.
    Given an overall envelope for public spending, forecasts of AME affect the level of resources available for DEL spending. Cautious estimates and the AME margin are built in to these AME forecasts and reduce the risk of overspending on AME.
    Together, DEL plus AME sum to Total Managed Expenditure (TME). TME is a measure drawn from national accounts. It represents the current and capital spending of the public sector. The public sector is made up of central government, local government and public corporations.
    Resource and Capital Budgets are set in terms of accruals information. Accruals information measures resources as they are consumed rather than when the cash is paid. So for example the Resource Budget includes a charge for depreciation, a measure of the consumption or wearing out of capital assets.
    "
    Non cash charges in budgets do not impact directly on the fiscal framework. That may be because the national accounts use a different way of measuring the same thing, for example in the case of the depreciation of departmental assets. Or it may be that the national accounts measure something different: for example, resource budgets include a cost of capital charge reflecting the opportunity cost of holding capital; the national accounts include debt interest.
    "
    Within the Resource Budget DEL, departments have separate controls on:
    "
    Near cash spending, the sub set of Resource Budgets which impacts directly on the Golden Rule; and
    "
    The amount of their Resource Budget DEL that departments may spend on running themselves (e.g. paying most civil servants’ salaries) is limited by Administration Budgets, which are set in Spending Reviews. Administration Budgets are used to ensure that as much money as practicable is available for front line services and programmes. These budgets also help to drive efficiency improvements in departments’ own activities. Administration Budgets exclude the costs of frontline services delivered directly by departments.
    The Budget preceding a Spending Review sets an overall envelope for public spending that is consistent with the fiscal rules for the period covered by the Spending Review. In the Spending Review, the Budget AME forecast for year one of the Spending Review period is updated, and AME forecasts are made for the later years of the Spending Review period.
    The 1998 Comprehensive Spending Review ( CSR), which was published in July 1998, was a comprehensive review of departmental aims and objectives alongside a zero-based analysis of each spending programme to determine the best way of delivering the Government's objectives. The 1998 CSR allocated substantial additional resources to the Government's key priorities, particularly education and health, for the three year period from 1999-2000 to 2001-02.
    Delivering better public services does not just depend on how much money the Government spends, but also on how well it spends it. Therefore the 1998 CSR introduced Public Service Agreements (PSAs). Each major government department was given its own PSA setting out clear targets for achievements in terms of public service improvements.
    The 1998 CSR also introduced the DEL/ AME framework for the control of public spending, and made other framework changes. Building on the investment and reforms delivered by the 1998 CSR, successive spending reviews in 2000, 2002 and 2004 have:
    "
    provided significant increase in resources for the Government’s priorities, in particular health and education, and cross-cutting themes such as raising productivity; extending opportunity; and building strong and secure communities;
    " "
    enabled the Government significantly to increase investment in public assets and address the legacy of under investment from past decades. Departmental Investment Strategies were introduced in SR2000. As a result there has been a steady increase in public sector net investment from less than ¾ of a per cent of GDP in 1997-98 to 2¼ per cent of GDP in 2005-06, providing better infrastructure across public services;
    " "
    introduced further refinements to the performance management framework. PSA targets have been reduced in number over successive spending reviews from around 300 to 110 to give greater focus to the Government’s highest priorities. The targets have become increasingly outcome-focused to deliver further improvements in key areas of public service delivery across Government. They have also been refined in line with the conclusions of the Devolving Decision Making Review to provide a framework which encourages greater devolution and local flexibility. Technical Notes were introduced in SR2000 explaining how performance against each PSA target will be measured; and
    "
    not only allocated near cash spending to departments, but also – since SR2002 - set Resource DEL plans for non cash spending.
    To identify what further investments and reforms are needed to equip the UK for the global challenges of the decade ahead, on 19 July 2005 the Chief Secretary to the Treasury announced that the Government intends to launch a second Comprehensive Spending Review (CSR) reporting in 2007.
    A decade on from the first CSR, the 2007 CSR will represent a long-term and fundamental review of government expenditure. It will cover departmental allocations for 2008-09, 2009-10 and 2010 11. Allocations for 2007-08 will be held to the agreed figures already announced by the 2004 Spending Review. To provide a rigorous analytical framework for these departmental allocations, the Government will be taking forward a programme of preparatory work over 2006 involving:
    "
    an assessment of what the sustained increases in spending and reforms to public service delivery have achieved since the first CSR. The assessment will inform the setting of new objectives for the decade ahead;
    " "
    an examination of the key long-term trends and challenges that will shape the next decade – including demographic and socio-economic change, globalisation, climate and environmental change, global insecurity and technological change – together with an assessment of how public services will need to respond;
    " "
    to release the resources needed to address these challenges, and to continue to secure maximum value for money from public spending over the CSR period, a set of zero-based reviews of departments’ baseline expenditure to assess its effectiveness in delivering the Government’s long-term objectives; together with
    "
    further development of the efficiency programme, building on the cross cutting areas identified in the Gershon Review, to embed and extend ongoing efficiency savings into departmental expenditure planning.
    The 2007 CSR also offers the opportunity to continue to refine the PSA framework so that it drives effective delivery and the attainment of ambitious national standards.
    Public Service Agreements (PSAs) were introduced in the 1998 CSR. They set out agreed targets detailing the outputs and outcomes departments are expected to deliver with the resources allocated to them. The new spending regime places a strong emphasis on outcome targets, for example in providing for better health and higher educational standards or service standards. The introduction in SR2004 of PSA ‘standards’ will ensure that high standards in priority areas are maintained.
    The Government monitors progress against PSA targets, and departments report in detail twice a year in their annual Departmental Reports (published in spring) and in their autumn performance reports. These reports provide Parliament and the public with regular updates on departments’ performance against their targets.
    Technical Notes explain how performance against each PSA target will be measured.
    To make the most of both new investment and existing assets, there needs to be a coherent long term strategy against which investment decisions are taken. Departmental Investment Strategies (DIS) set out each department's plans to deliver the scale and quality of capital stock needed to underpin its objectives. The DIS includes information about the department's existing capital stock and future plans for that stock, as well as plans for new investment. It also sets out the systems that the department has in place to ensure that it delivers its capital programmes effectively.
    This document was updated on 19 December 2005.
    Near-cash resource expenditure that has a related cash implication, even though the timing of the cash payment may be slightly different. For example, expenditure on gas or electricity supply is incurred as the fuel is used, though the cash payment might be made in arrears on aquarterly basis. Other examples of near-cash expenditure are: pay, rental.Net cash requirement the upper limit agreed by Parliament on the cash which a department may draw from theConsolidated Fund to finance the expenditure within the ambit of its Request forResources. It is equal to the agreed amount of net resources and net capital less non-cashitems and working capital.Non-cash cost costs where there is no cash transaction but which are included in a body’s accounts (or taken into account in charging for a service) to establish the true cost of all the resourcesused.Non-departmental a body which has a role in the processes of government, but is not a government public body, NDPBdepartment or part of one. NDPBs accordingly operate at arm’s length from governmentMinisters.Notional cost of a cost which is taken into account in setting fees and charges to improve comparability with insuranceprivate sector service providers.The charge takes account of the fact that public bodies donot generally pay an insurance premium to a commercial insurer.the independent body responsible for collecting and publishing official statistics about theUK’s society and economy. (At the time of going to print legislation was progressing tochange this body to the Statistics Board).Office of Government an office of the Treasury, with a status similar to that of an agency, which aims to maximise Commerce, OGCthe government’s purchasing power for routine items and combine professional expertiseto bear on capital projects.Office of the the government department responsible for discharging the Paymaster General’s statutoryPaymaster General,responsibilities to hold accounts and make payments for government departments and OPGother public bodies.Orange bookthe informal title for Management of Risks: Principles and Concepts, which is published by theTreasury for the guidance of public sector bodies.Office for NationalStatistics, ONS60Managing Public Money
    ————————————————————————————————————————
    "
    GLOSSARYOverdraftan account with a negative balance.Parliament’s formal agreement to authorise an activity or expenditure.Prerogative powerspowers exercisable under the Royal Prerogative, ie powers which are unique to the Crown,as contrasted with common-law powers which may be available to the Crown on the samebasis as to natural persons.Primary legislationActs which have been passed by the Westminster Parliament and, where they haveappropriate powers, the Scottish Parliament and the Northern Ireland Assembly. Begin asBills until they have received Royal Assent.arrangements under which a public sector organisation contracts with a private sectorentity to construct a facility and provide associated services of a specified quality over asustained period. See annex 7.5.Proprietythe principle that patterns of resource consumption should respect Parliament’s intentions,conventions and control procedures, including any laid down by the PAC. See box 2.4.Public Accountssee Committee of Public Accounts.CommitteePublic corporationa trading body controlled by central government, local authority or other publiccorporation that has substantial day to day operating independence. See section 7.8.Public Dividend finance provided by government to public sector bodies as an equity stake; an alternative to Capital, PDCloan finance.Public Service sets out what the public can expect the government to deliver with its resources. EveryAgreement, PSAlarge government department has PSA(s) which specify deliverables as targets or aimsrelated to objectives.a structured arrangement between a public sector and a private sector organisation tosecure an outcome delivering good value for money for the public sector. It is classified tothe public or private sector according to which has more control.Rate of returnthe financial remuneration delivered by a particular project or enterprise, expressed as apercentage of the net assets employed.Regularitythe principle that resource consumption should accord with the relevant legislation, therelevant delegated authority and this document. See box 2.4.Request for the functional level into which departmental Estimates may be split. RfRs contain a number Resources, RfRof functions being carried out by the department in pursuit of one or more of thatdepartment’s objectives.Resource accountan accruals account produced in line with the Financial Reporting Manual (FReM).Resource accountingthe system under which budgets, Estimates and accounts are constructed in a similar wayto commercial audited accounts, so that both plans and records of expenditure allow in fullfor the goods and services which are to be, or have been, consumed – ie not just the cashexpended.Resource budgetthe means by which the government plans and controls the expenditure of resources tomeet its objectives.Restitutiona legal concept which allows money and property to be returned to its rightful owner. Ittypically operates where another person can be said to have been unjustly enriched byreceiving such monies.Return on capital the ratio of profit to capital employed of an accounting entity during an identified period.employed, ROCEVarious measures of profit and of capital employed may be used in calculating the ratio.Public Privatepartnership, PPPPrivate Finance Initiative, PFIParliamentaryauthority61Managing Public Money
    "
    ————————————————————————————————————————
    GLOSSARYRoyal charterthe document setting out the powers and constitution of a corporation established underprerogative power of the monarch acting on Privy Council advice.Second readingthe second formal time that a House of Parliament may debate a bill, although in practicethe first substantive debate on its content. If successful, it is deemed to denoteParliamentary approval of the principle of the proposed legislation.Secondary legislationlaws, including orders and regulations, which are made using powers in primary legislation.Normally used to set out technical and administrative provision in greater detail thanprimary legislation, they are subject to a less intense level of scrutiny in Parliament.European legislation is,however,often implemented in secondary legislation using powers inthe European Communities Act 1972.Service-level agreement between parties, setting out in detail the level of service to be performed.agreementWhere agreements are between central government bodies, they are not legally a contractbut have a similar function.Shareholder Executive a body created to improve the government’s performance as a shareholder in businesses.Spending reviewsets out the key improvements in public services that the public can expect over a givenperiod. It includes a thorough review of departmental aims and objectives to find the bestway of delivering the government’s objectives, and sets out the spending plans for the givenperiod.State aidstate support for a domestic body or company which could distort EU competition and sois not usually allowed. See annex 4.9.Statement of Excessa formal statement detailing departments’ overspends prepared by the Comptroller andAuditor General as a result of undertaking annual audits.Statement on Internal an annual statement that Accounting Officers are required to make as part of the accounts Control, SICon a range of risk and control issues.Subheadindividual elements of departmental expenditure identifiable in Estimates as single cells, forexample cell A1 being administration costs within a particular line of departmental spending.Supplyresources voted by Parliament in response to Estimates, for expenditure by governmentdepartments.Supply Estimatesa statement of the resources the government needs in the coming financial year, and forwhat purpose(s), by which Parliamentary authority is sought for the planned level ofexpenditure and income.Target rate of returnthe rate of return required of a project or enterprise over a given period, usually at least a year.Third sectorprivate sector bodies which do not act commercially,including charities,social and voluntaryorganisations and other not-for-profit collectives. See annex 7.7.Total Managed a Treasury budgeting term which covers all current and capital spending carried out by the Expenditure,TMEpublic sector (ie not just by central departments).Trading fundan organisation (either within a government department or forming one) which is largely orwholly financed from commercial revenue generated by its activities. Its Estimate shows itsnet impact, allowing its income from receipts to be devoted entirely to its business.Treasury Minutea formal administrative document drawn up by the Treasury, which may serve a wide varietyof purposes including seeking Parliamentary approval for the use of receipts asappropriations in aid, a remission of some or all of the principal of voted loans, andresponding on behalf of the government to reports by the Public Accounts Committee(PAC).62Managing Public Money
    ————————————————————————————————————————
    GLOSSARY63Managing Public MoneyValue for moneythe process under which organisation’s procurement, projects and processes aresystematically evaluated and assessed to provide confidence about suitability, effectiveness,prudence,quality,value and avoidance of error and other waste,judged for the public sectoras a whole.Virementthe process through which funds are moved between subheads such that additionalexpenditure on one is met by savings on one or more others.Votethe process by which Parliament approves funds in response to supply Estimates.Voted expenditureprovision for expenditure that has been authorised by Parliament. Parliament ‘votes’authority for public expenditure through the Supply Estimates process. Most expenditureby central government departments is authorised in this way.Wider market activity activities undertaken by central government organisations outside their statutory duties,using spare capacity and aimed at generating a commercial profit. See annex 7.6.Windfallmonies received by a department which were not anticipated in the spending review.
    ————————————————————————————————————————

    Англо-русский экономический словарь > near cash

  • 18 warranty

    1. производственная гарантия
    2. гарантия
    3. гарантийное обязательство

     

    гарантия
    1. Поручительство за выполнение каким-либо лицом денежных или других обязательств; в случае невыполнения обязательств гарант несет ответственность.
    2. Установленное законом обязательство продавца отвечать за материальные недостатки товара и за то, что товар свободен от долговых обязательств и не находится в собственности третьих лиц. При недобросовестных поставках товара покупатель имеет право выставить продавцу целый ряд требований: аннулирование договора купли/продажи (как правило, возможно при выявлении серьезных или неустранимых дефектов); понижение продажной цены, соответствующее количеству выявленных дефектов (применяется, главным образом, при обнаружении несущественных и устранимых дефектов); исправление дефектов (применяется при устранимых дефектах); поставка с целью замены некондиционного товара (при этом некондиционный товар возвращается); дополнение недостающего (применяется при недопоставке товара). Покупатель, после того как он на законных основаниях потребовал исправления дефектов, может задержать оплату всей покупной цены до их полного устранения. Необходимо отметить, что на покупателя возлагается коммерческая ответственность своевременного предъявления претензии. По истечении определенного срока (см. давность исковая) товар будет считаться принятым, а это влечет за собой отмену всех гарантийных прав. Например, срок предъявления гарантийных претензий по движимости в Австрии составляет 6 месяцев, в Швейцарии - 1 год с момента поставки товара. Гарантии исключаются полностью, если речь заходит об очевидных дефектах, уже имевших место во время подписания договора. 
    [ http://www.lexikon.ru/dict/buh/index.html]

    гарантия
    (ITIL Service Strategy)
    Гарантия того, что продукт или услуга будут соответствовать согласованным требованиям. Это может быть как формальное соглашение (например, соглашение об уровне обслуживания или контракт) так и маркетинговое заявление или имидж бренда. Гарантия характеризует возможность услуги быть доступной тогда, когда она нужна, иметь необходимую мощность и надёжность (в части безопасности и непрерывности). Гарантия – это то «как услуга предоставляется», она может использоваться для определения соответствия условиям использования услуги. Ценность ИТ-услуги для бизнеса создаётся при помощи комбинации полезности и гарантии. См. тж. подтверждение и тестирование услуг.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    warranty
    (ITIL Service Strategy)
    Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty. See also service validation and testing.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

     

    производственная гарантия
    Гарантия на элементы кабельных систем. На сертифицированные СКС предоставляются, как правило, многолетние производственные гарантии (ISO/IEC 11801).
    [ http://www.iks-media.ru/glossary/index.html?glossid=2400324]

    Тематики

    • электросвязь, основные понятия

    EN

    2.36 гарантийное обязательство (warranty): Услуга (сервис) безопасности, связанная(ый) с корректировками и улучшениями в части эксплуатации (развертывания, функционирования или доставки) оцениваемого объекта, если они не соответствуют его политике безопасности.

    Источник: ГОСТ Р 54581-2011: Информационная технология. Методы и средства обеспечения безопасности. Основы доверия к безопасности ИТ. Часть 1. Обзор и основы оригинал документа

    Англо-русский словарь нормативно-технической терминологии > warranty

  • 19 support hours

    1. время поддержки

     

    время поддержки
    (ITIL Service Design)
    (ITIL Service Operation)
    Период времени или часы, когда поддержка доступна для пользователей. Обычно это часы работы службы поддержки пользователей. Время поддержки может быть определено в соглашении об уровне услуг, и может отличаться от времени предоставления услуги. Например, время предоставления услуги может быть 24 часа в сутки, а время поддержки при этом - с 07:00 до 19:00.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    support hours
    (ITIL Service Design)
    (ITIL Service Operation)
    The times or hours when support is available to the users. Typically these are the hours when the service desk is available. Support hours should be defined in a service level agreement, and may be different from service hours. For example, service hours may be 24 hours a day, but the support hours may be 07:00 to 19:00.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

    Англо-русский словарь нормативно-технической терминологии > support hours

  • 20 priority

    1. приоритет процесса
    2. приоритет (в информационных технологиях)
    3. приоритет
    4. порядок очерёдности
    5. очерёдность

     

    очерёдность
    —
    [А.С.Гольдберг. Англо-русский энергетический словарь. 2006 г.]

    Тематики

    EN

     

    приоритет
    Атрибут кадра, определяющий его арбитражный ранг. В CAN кадрах данных и удаленного запроса приоритет задается идентификатором. Чем меньше его значение, тем выше приоритет кадра.
    [ http://can-cia.com/fileadmin/cia/pdfs/CANdictionary-v2_ru.pdf]

    приоритет
    Первенство по времени в осуществлении какого-либо действия, предоставление преимуществ некоторым решениям по отношению к другим. Приоритеты в ряде случаев выступают основанием для операции упорядочения объектов, в них реализуются предпочтения. См., например, статью Дисциплина обслуживания.
    [ http://slovar-lopatnikov.ru/]

    Тематики

    EN

     

    приоритет (в информационных технологиях)
    (ITIL Service Operation)
    (ITIL Service Transition)
    Категория, используемая для определения относительной важности инцидента, проблемы или изменения. Приоритет базируется на влиянии и срочности и используется для определения требуемого времени обработки. Например, в соглашении об уровне услуг может быть указано, что инциденты с приоритетом 2 должны быть разрешены в течение 12 часов.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    priority
    (ITIL Service Operation)
    (ITIL Service Transition)
    A category used to identify the relative importance of an incident, problem or change. Priority is based on impact and urgency, and is used to identify required times for actions to be taken. For example, the service level agreement may state that Priority 2 incidents must be resolved within 12 hours.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

     

    приоритет процесса
    приоритет
    Преимущественное право процесса обработки данных перед другими процессами на использование ресурсов, выражаемое числом, присвоенным этому процессу.
    [ ГОСТ 19781-90]

    Параллельные тексты EN-RU

    The front panel HMI and the binary signal inputs have equal priority in this regard.
    [Schneider Electric]

    Сигналы, поступающие с передней панели человеко-машинного интерфейса и через двоичные входы, имеют одинаковый приоритет.
    [Перевод Интент]

    Тематики

    Синонимы

    EN

    90. Приоритет процесса

    Приоритет

    Priority

    Преимущественное право процесса обработки данных перед другими процессами на использование ресурсов, выражаемое числом, присвоенным этому процессу

    Источник: ГОСТ 19781-90: Обеспечение систем обработки информации программное. Термины и определения оригинал документа

    Англо-русский словарь нормативно-технической терминологии > priority

Страницы

См. также в других словарях:

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